Privacy Policy

1. Introduction & Scope

Stellar Weft ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

Personal Information You Provide Directly: When you complete contact forms, make bookings, subscribe to our newsletter, or communicate with us, we may collect your name, email address, phone number, postal address, and any other information you voluntarily provide.

Automatically Collected Information: When you visit our website, we automatically collect certain information through cookies, log files, and similar technologies, including your IP address, browser type, pages visited, time spent on pages, and referring website.

Payment Information: If you make a purchase or booking, payment details are processed by our payment service providers. We do not directly store complete credit card information on our servers.

3. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds: (a) your explicit consent; (b) performance of a contract we have with you; (c) compliance with legal obligations; (d) protection of vital interests; (e) performance of tasks in the public interest; and (f) our legitimate business interests.

4. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our services and website
• To process your bookings, reservations, and payments
• To communicate with you regarding your inquiries and feedback
• To send promotional materials and newsletters (with your consent)
• To analyze website usage and user behaviour to enhance user experience
• To comply with legal obligations and resolve disputes
• To prevent fraud and protect the security of our website and services

5. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience, remember preferences, and analyze website traffic. Cookies are small data files stored on your device. You can manage cookie preferences through your browser settings. Some cookies are essential for website functionality; others are optional and used for analytics and personalization.

We also use similar tracking technologies such as web beacons and pixel tags to track usage patterns and deliver targeted content.

6. Data Sharing & Disclosure

We do not sell your personal information to third parties. However, we may share your information with:

• Service Providers: Third parties who assist us in operating our website and services (e.g., hosting providers, payment processors, email service providers)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In the event of a merger, acquisition, or sale of assets
• With Your Consent: For any other purpose disclosed to you and for which you have provided consent

7. Data Retention

We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Retention periods vary depending on the context of the processing and our legal obligations. Contact information is retained until you request deletion, unless we are required to retain it by law.

8. Your Privacy Rights & Choices

Depending on your jurisdiction, you may have the following rights:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal data (subject to legal constraints)
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to certain types of processing, including marketing communications
• Right to Withdraw Consent: Withdraw consent at any time without affecting lawfulness of prior processing

To exercise these rights, please contact us using the information provided in the Contact section below.

9. Security & Data Protection

We implement appropriate technical and organisational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include SSL encryption, secure authentication protocols, and regular security audits. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence, which may have different data protection laws. By using our website, you consent to the transfer of your information to countries outside your country of residence.

11. Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will delete it immediately. If you are a parent or guardian and believe we have collected information about your child, please contact us immediately.

12. Third-Party Links

Our website may contain links to third-party websites, social media platforms, and other external resources. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites before providing your personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. We will notify you of significant changes by updating the "last modified" date below and posting the revised policy on our website. Your continued use of our website following the posting of revised Privacy Policy constitutes your acceptance of the changes.

14. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your personal information, please contact us:

• Email: privacy@stellarweft.com
• Phone: +81 48-994-4980
• Address: Gion, Higashiyama Ward, Kyoto 605-0000, Japan

We will respond to your inquiry within thirty (30) days of receipt.